Self-checkout standards

A Ralphs worker and UFCW 770 member said self-checkout stretched workers thin and hurt service; she supported a 3-to-1 staffing ratio, a 15-item limit, and keeping one staffed lane open.

A West Hollywood shopper cited long waits for help at broken machines and survey data showing 68% of shoppers prefer staffed lanes, urging strong practical standards.

A CLUE Justice organizer urged passage to protect workers, customers, and accessible jobs, noting Long Beach, Costa Mesa, and Santa Ana passed similar rules.

Supported addressing retail theft but warned that fixed staffing ratios could raise grocery costs, cut employee hours, or threaten store viability on thin margins.

For the California Grocers Association, asked that grocers be formally included in developing the rules, pledging to withhold a policy position during a cooperative process.