ADA Paratransit No-Show Policy Revisions
Summary
SolTrans is updating its paratransit no-show policy to give riders a fairer chance by shortening the cancellation window to one hour and tracking violations over a rolling 30-day period instead of strict calendar months. Committee members emphasized protecting vulnerable passengers, such as dialysis patients, from unfair penalties due to medical emergencies or driver delays.
At a glance
- Total mentions
- 3
- Last 30 days
- 0
Last discussed Mar 4, 2026.
Impact analysis
Minimal cost primarily associated with printing and mailing policy revision letters to current riders.
Paratransit riders gain increased flexibility with cancellations and a more forgiving penalty reset structure.
Frequent no-show offenders face structured temporary suspensions designed to free up capacity for other riders.
Mentions & discussions (3)
SolTrans Advisory Board - Mar 4, 2026
SolTrans updated its ADA paratransit no-show policy to improve rider experience by reducing the trip cancellation window from two hours to one hour. Staff noted that policy revisions aim to mitigate misuse without penalizing riders for circumstances beyond their control.
SolTrans Advisory Board - Jan 29, 2026
SolTrans is updating its paratransit no-show policy to give riders a fairer chance by shortening the cancellation window to one hour and tracking violations over a rolling 30-day period instead of strict calendar months. Committee members emphasized protecting vulnerable passengers, such as dialysis patients, from unfair penalties due to medical emergencies or driver delays.
SolTrans Advisory Board - Jan 15, 2026
SolTrans is proposing updates to its paratransit no-show rules to be more rider-friendly, including a 30-day rolling window for counting infractions, a shorter 1-hour cancellation notice, and a clear appeals process.
We'll email you when it's on an upcoming agenda and when it's voted on, at most once a day.
The weekly brief for Vallejo
What the council decided, in plain English — one email a week.
Free. Unsubscribe with one click any time. We never sell your email.