Water Utilities
Utility e-billing rebate
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Community sentiment
Concerned (2)
Related issue
Utility e-billing rebate→At a glance
- Public comments
- 3
- Last 30 days
- 3
Discussed at 1 meeting in the last 60 days; most recently Nov 2, 2026.
Public comments (3)
MixedLynn DohertyNov 2, 2026
Confirmed her understanding that paper bills and in-person payment remain, flagged the 3.5% online payment fee for fixed-income residents, and criticized a staff member's comments about people gaming the rebate.
City Council - Nov 2, 2026 · 3:00:10 →ConcernedTamiretziNov 2, 2026
As a software engineer, flagged missing accessibility and language options, worried the move presumes everyone has a bank account, and asked that staffed payment options be preserved.
City Council - Nov 2, 2026 · 1:03:39 →ConcernedEdwardNov 2, 2026
Asked whether all customers must register for the portal and questioned giving $10 while charging indefinite online processing fees.
City Council - Nov 2, 2026 · 3:05:09 →