HEART homeless outreach team

Said the plan needs more prevention, healing, and medical/social services rather than a law-enforcement-led approach.

Supported the shift away from police-led outreach and asked the city to reach homeless people sleeping at the Aliso Creek rest area.

Commended the city for the shift and flagged senior homelessness as the fastest-growing segment needing housing solutions.

Housing commissioner supported the transition and shared a personal story of police being unable to help a family mental-health crisis, contrasting with social workers.

Once skeptical of city-run programs, now supports city-led coordination, saying NGOs compete for money instead of collaborating.